My Hinky Illinois I-Pass, Part 2
Posted on February 22nd 2009 by Arthur in Illinois, Life in America(see part 1 for the beginning of this saga) It’s been over three weeks since I was instructed by the Illinois I-Pass service desk to send my I-Pass back. I had received it in the mail last month after ordering it online, but the activation code and account number were missing. When I called the service desk at the end of last month they told me to send it back and they’d send a new one. I included a cover letter explaining what happened. After three weeks I had still not heard back from them. I called them yesterday and this time another person, who seemed be more knowledgeable than the first one, explained to me that I-Passes ordered online are already activated! She put me on hold for about 15 minutes as she searched for my I-Pass and letter, but never found it. She was surprised that I didn’t understand that I-Passes ordered online are already activated and told me that I should not have sent it back. WTH?! More »